Terms & Conditions – Northwest Home Physio

Welcome to the Northwest Home Physio website. By using this website or booking our services, you agree to the following Terms & Conditions.

If you do not agree with these Terms, please do not use this website or our services.

1. About Us

Northwest Home Physio provides home visit physiotherapy services across the Northwest of England.

Contact details:

Northwest Home Physio
Email: northwesthomephysio@gmail.com

2. Website Use

The content on this website is provided for general information purposes only.

While we aim to keep information accurate and up to date, Northwest Home Physio makes no guarantees regarding:

• – completeness
• – accuracy
• – availability
• – suitability of content

Website content should not replace professional medical advice, diagnosis or emergency healthcare services.

3. Medical Disclaimer

Information provided on this website is not intended as a substitute for:

• – medical diagnosis
• – GP advice
• – hospital treatment
• – emergency medical care

If you experience a medical emergency, chest pain, severe symptoms or sudden deterioration, you should contact:

• – NHS 111
• – your GP
• – or emergency services immediately.

Any exercises, rehabilitation guidance or healthcare information on this website should only be followed where appropriate to your individual circumstances.

4. Appointments & Bookings

Appointment requests submitted through the website or booking system are subject to confirmation.

Submitting a booking request does not guarantee an appointment until confirmed by Northwest Home Physio.

We reserve the right to:

• – decline appointments
• – rearrange appointments
• – alter appointment times where necessary

Home visits are dependent on location coverage and availability.

5. Cancellation Policy

We kindly ask for at least 24 hours' notice for cancellations or appointment changes where possible.

Late cancellations or missed appointments may be subject to a cancellation fee.

Northwest Home Physio reserves the right to charge for missed appointments where reasonable notice has not been provided.

6. Fees & Payment

Fees for physiotherapy services will be confirmed before treatment begins.

Payment terms may vary depending on:

• – treatment type
• – package arrangements
• – insurer involvement
• – referral routes

Payment may be required:

• – in advance
• – on the day of treatment
• – or via invoice where agreed.

7. Professional Standards

All physiotherapy services are delivered in accordance with relevant professional and ethical standards.

Northwest Home Physio aims to provide safe, evidence-based physiotherapy treatment tailored to individual needs.

However, recovery outcomes cannot be guaranteed and may vary depending on:

• – medical history
• – existing conditions
• – compliance with rehabilitation plans
• – lifestyle factors
• – age and mobility

8. Limitation Of Liability

To the fullest extent permitted by law, Northwest Home Physio shall not be liable for:

• – indirect losses
• – consequential losses
• – loss of income
• – website interruption
• – reliance on website content

Nothing within these Terms excludes liability for:

• – death or personal injury caused by negligence
• – fraud
• – any liability which cannot legally be excluded.

9. Intellectual Property

All website content, including:

• – text
• – branding
• – graphics
• – logos
• – photographs
• – layout and design

remain the property of Northwest Home Physio unless otherwise stated.

Content may not be copied, reproduced or distributed without prior written permission.

10. Privacy & Data Protection

Use of this website is also governed by our Privacy Policy.

Please refer to the Privacy Policy for information on how personal information is collected, stored and processed.

11. External Links

This website may contain links to third-party websites.

Northwest Home Physio is not responsible for:

• – third-party content
• – external website security
• – external privacy practices
• – third-party accuracy

12. Website Availability

We aim to keep the website running smoothly at all times. However, we do not guarantee uninterrupted access and may suspend or update the website without notice.

13. Changes To These Terms

Northwest Home Physio reserves the right to update these Terms & Conditions at any time.

Any changes will be published on this page.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from use of this website or services shall fall under the jurisdiction of the courts of England and Wales.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Northwest Home Physio
Email: northwesthomephysio@gmail.com