Privacy Policy – Northwest Home Physio

Welcome to Northwest Home Physio. We are committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us or use our physiotherapy services.

1. Who We Are

Northwest Home Physio provides home visit physiotherapy services across the Northwest of England.

If you have any questions about this Privacy Policy or your personal data, please contact:

Northwest Home Physio
Email: northwesthomephysio@gmail.com

2. Information We Collect

We may collect and process the following information:

Personal Information

• – Name
• – Address
• – Telephone number
• – Email address
• – Date of birth
• – Emergency contact details

Health Information

As part of providing physiotherapy services, we may collect sensitive medical information relevant to your treatment, including:

• – Medical history
• – GP or consultant details
• – Mobility information
• – Symptoms and diagnoses
• – Treatment notes
• – Rehabilitation progress

Website Information

When you use our website, we may automatically collect:

• – IP address
• – Browser type
• – Device information
• – Website usage data
• – Cookies and analytics data

3. How We Use Your Information

We use your information to:

• – Respond to enquiries
• – Arrange appointments
• – Provide physiotherapy treatment
• – Maintain treatment records
• – Communicate with you about appointments
• – Improve our website and services
• – Meet legal and professional obligations
• – Process payments where applicable

We only collect information necessary to provide safe and effective care.

4. Lawful Basis For Processing

Under UK GDPR, we rely on the following lawful bases:

Consent

Where you voluntarily contact us or submit forms through the website.

Contract

To provide physiotherapy services requested by you.

Legitimate Interests

To operate and improve our business and services.

Healthcare Provision

Sensitive health information is processed for the purposes of providing healthcare and treatment.

5. How We Store And Protect Your Data

We take appropriate security measures to protect your personal information.

This includes:

• – Secure password-protected systems
• – Encrypted devices where appropriate
• – Restricted access to records
• – Secure cloud-based systems
• – Regular software updates and security practices

Your information is only retained for as long as necessary in accordance with professional and legal requirements.

6. Sharing Your Information

We do not sell your personal information.

We may share information where necessary with:

• – Your GP or healthcare professionals (with consent where appropriate)
• – Secure software providers used for bookings or records
• – Legal or regulatory authorities if required by law

All third-party providers are expected to handle your information securely and lawfully.

7. Cookies & Analytics

Our website may use cookies and analytics tools such as:

• – Google Analytics
• – Google Maps
• – Website performance tools

These help us:

• – Understand website usage
• – Improve website performance
• – Enhance user experience

You can control cookie settings through your browser.

8. Your Rights

Under UK GDPR, you have the right to:

• – Access your personal data
• – Request correction of inaccurate data
• – Request erasure of your data where appropriate
• – Restrict processing
• – Object to processing
• – Request transfer of your information

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: Information Commissioner's Office (ICO)

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other websites.

10. Changes To This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Northwest Home Physio
Email: northwesthomephysio@gmail.com